Please remember that all our candles are hand poured. They are all made with natural ingredients and therefore no one candle will be exactly the same. All with have their own little variances and even flaws. Love them all the same. x

1. What is cocosoy wax?
Cocosoy wax is a clean burning renewable source of wax from soya bean + coconut. This type of wax has a lower melting point and burn temperature than paraffin wax. Cocosoy wax has a long slow burn that promotes a larger wax pool around the wick of the candle and enhances a clean release of aroma. Natural biodegradable soy wax is much easier to clean than paraffin wax using soapy water.

2. What is the difference between candles made from paraffin wax and soy or coconut wax?
Paraffin wax is a petroleum by-product and has a long and high temperature burn. Soy and coconut wax candles are made from extracts and have a lower burn temperature.

3. What are the fragrances of the soy candles made of?
The fragrances used in our candles are a blend of natural elements, natural fragrance oils and essential oils.

4. Are these candles eco-friendly?
Yes, they are eco-friendly. The waxes are sustainable and biodegradable. 



1. How should I store and care for my candles?
Store your soy candles in a cool dry place as soy wax and coconut wax soften in temperatures over 25 degrees.  Avoid direct sunlight. Remember, candles are a lifestyle choice and care should be taken when burning candles. Don’t leave them unattended. Keep them out of the reach of children and pets. Always position candles on a flat and heat resistance surface.

2. Is there a recommended burn time for my candles?
Yes. The recommended burn time for candles is no more than 2-3 hours at a time.

3. Should I do a “first burn” with my new candles?
A “first burn” is when you light a candle for the first time and burn it for a number of hours until a full wax pool has formed at the top of the candle. By doing this you will get a long even burn without creating tunnelling. Once this has happened, you are free to snuff your candle out if desired. 

4. What do I do when my candle is not burning evenly?
When more wax can melt than the flame can burn, this makes the wick black. This is called “mushrooming” and occurs with 100% cotton wicks or wooden wicks. Blow your candle out, trim the wick, and light it again for an even and efficient burn. Try not to let your wick cuttings fall into the wax pool.

5. What happens when my candle has bubbles in the wax?
It is normal to see bubbles occur in natural cocosoy candles. The candle is not faulty and the burn time remains unaffected.

6. Should I burn candles all the way to the bottom of the jar?
While burning your soy candle, the ceramic or glass jar becomes very hot. If this continues all the way to the bottom of the jar, it may break. To prevent any safety issues, burn your candles to about 1cm from the bottom of the jar and remember to use a candle plate or a similar heat resistant surface to place your candles on.

7. How often should I trim the wick of my candles?
Trim your wick after every burn. Do not trim the wick too much as a short wick will create smoke and uneven burning. Approximately 6-10mm should prevent mushrooming.

8. How long should I wait before I can relight my candles?
Allow your candle to cool down before you relight it. This allows the wax pool to solidify and keep an even burn throughout the life of the candle.

9. Can I recycle my candle container?
Our soy candle jars are made of glass and they can weaken after prolonged periods of heat. We suggest you do not refill your used soy candle jars more than once and once you have please recycle them safely. On the other hand, they make great storage jars and pots for air plants.

10. How to wash your container once the whole candle has melted?
Cocosoy wax is water soluble so you can wash our candle jars with hot soapy water. However, never pour your wax in the drains (the wax will solidify and clog your sink).

11. Why is my candle smoking?
Smoking may happen when the candle is in a draft or if the wick has gotten too long. Always keep the candle away from drafts and make sure you trim the candle wick regularly to a length between 6-10mm.

12. Why is there a gap between the candle container and the soy wax? 
When the wax is poured during production it may cool too quickly, depending on weather conditions. Occasionally this may create a small gap between the container and the wax. This small gap should disappear once you start using the candle.