Please remember that all our candles are hand poured. They are all made with natural ingredients and therefore no one candle will be exactly the same. All with have their own little variances and even flaws. Love them all the same. x

1. What is cocosoy/eco-friendly sustainable palm wax?
Cocosoy wax is a clean burning renewable source of wax from soya bean + coconut. This type of wax has a lower melting point and burn temperature than paraffin wax. Cocosoy wax has a long slow burn that promotes a larger wax pool around the wick of the candle and enhances a clean release of aroma. Natural biodegradable soy wax is much easier to clean than paraffin wax using soapy water. Eco friendly palm wax is farmed in agricultural designated lands that were left due to the harvesting of exotic tropical woods. Very strict high standards have been set by the RSPO (Round Table for Sustainable Palm Oil for Malaysia) and the MPOC (Malaysian Palm Oil Council), which are set to protect the endangered animals with the help of WWF in the area of these plantations, environmentally safe farming do not endanger the indigenous people of the land. The harvest of the palm oil also does not actually affect the trees themselves. They are left to grow for 25 plus years while only the fruits are harvested. No harsh chemicals or contaminants are used in the oil extraction process, only water for steam distillation. The byproducts are also used and the pulp etc is turned into paper and mulch.

2. What is the difference between candles made from paraffin wax and soy or coconut wax?
Paraffin wax is a petroleum by-product and has a long and high temperature burn. Soy, coconut and eco-friendly sustainable palm wax candles are made from extracts and have a lower burn temperature.

3. What are the fragrances of the candles made of?
Our pillars are fragrance free. Pure and unadulterated. 

4. Are these candles eco-friendly?
Yes, they are eco-friendly. The waxes are sustainable and biodegradable. 



1. How do I burn a pillar candle correctly?
Pillars are specifically designed to be burned for longer durations and when you burn them for a shorter period you mess up with the whole burning process.  The initial burn is the most crucial time for any candle and it is known as a memory burn, it is the one which sets the scent throw and boundaries for every other burn time. So, to be on the safe part burn the pillar candles at least for 3-4 hours, each time you light them up. You need to wait until the wax pool touches the boundaries.

If the flame of your pillar candle is too large that means the wick needs a trim. Extinguish the candle immediately by dunking the wick inside the wax pool, it is a better option than blowing off the candle as it prevents the wick from producing smoke. Now let the wick dry for few minutes and then trim the wick, straighten it and then relight again. You should trim the wick when there’s mushrooming or carbon gap, you will see little black globules forming on the tip.

If you have an edged boundary of wax around your pillar candle, you might wish to  hug in the edges of your pillar. Simply cup both of your hands together and fold the wax inwards after you have blown out your candle and it is cooled slightly. This will help in avoiding the tunneling while allowing the excess was around the edges to be burned along.

2. How should I store and care for my candles?
Store your candles in a cool dry place as natural wax will soften in temperatures over 25 degrees.  Avoid direct sunlight. Remember, candles are a lifestyle choice and care should be taken when burning candles. Don’t leave them unattended. Keep them out of the reach of children and pets. Always position candles on a flat and heat resistance surface. Pillars should be stored and burnt on a large plate or dish so that any excess wax that drips down does not ruin or spoil any table top surfaces. 

3. Is there a recommended burn time for my candles?
Yes. The recommended burn time for candles is no more than 2-3 hours at a time.

4. Should I do a “first burn” with my new candles?
A “first burn” is when you light a candle for the first time and burn it for a number of hours until a full wax pool has formed at the top of the candle. By doing this you will get a long even burn without creating tunnelling. Once this has happened, you are free to snuff your candle out if desired. 

5. What do I do when my candle is not burning evenly?
When more wax can melt than the flame can burn, this makes the wick black. This is called “mushrooming” and occurs with 100% cotton wicks or wooden wicks. Blow your candle out, trim the wick, and light it again for an even and efficient burn. Try not to let your wick cuttings fall into the wax pool.

6. What happens when my candle has bubbles in the wax?
It is normal to see bubbles occur in natural candles. The candle is not faulty and the burn time remains unaffected.

7. How often should I trim the wick of my candles?
Trim your wick after every burn. Do not trim the wick too much as a short wick will create smoke and uneven burning. Approximately 6-10mm should prevent mushrooming.

8. How long should I wait before I can relight my candles?
Allow your candle to cool down before you relight it. This allows the wax pool to solidify and keep an even burn throughout the life of the candle.

9. Why is my candle smoking?
Smoking may happen when the candle is in a draft or if the wick has gotten too long. Always keep the candle away from drafts and make sure you trim the candle wick regularly to a length between 6-10mm.